terms & conditions

By placing an order on this website you are agreeing to the Terms & Conditions below:

 

Epic Rod & Custom reserves all rights. Consumer/installer/end user assumes all liability of the installation and use of the products purchased from Epic Rod & Custom, or its distributors. Epic Rod & Custom will not be held responsible for parts that were not properly installed or used for other than their intended purpose, that may have caused bodily and/or property damage or death! All products listed in this catalog/website should be installed by a professional! Not responsible for any typographical errors or pricing errors. Because products are continually undergoing changes, we cannot promise that the item that you receive will look identical to the pictures in this catalog. Images are for representation only. All orders are shipped prepaid only. Sorry, no COD’s or terms. We accept Visa, Mastercard, American Express and Discover, or you may mail a money order or certified check. Prices and offers are subject to change without notice. All rights reserved. Please call if you have any questions prior to ordering regarding these policies. As always, thank you for your business and we look forward to serving you!

Return Policy

All sheet metal products are foundations only, and may need to be modified for a proper fit. Take precautions as all sheet metal and steel parts may have razor sharp edges. No refunds or exchanges. All sales are final. Under no circumstance, will any product that has been modified or abused (e.i. cut, painted, bent, cracked, sanded, etc.) be exchanged or credited. Test fit parts before modifying!

Under certain circumstances where Epic Rod & Custom authorizes a product return, ALL SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER and a 30% restocking free will apply with only store credit given. If an item that has FREE SHIPPING is returned, we will give you store credit minus the original shipping cost we included.

All items are assumed to have no warranty unless specified otherwise. All warranties are manufacture warranties only. All orders are double checked for accuracy and quantities prior to shipping, so if there is any discrepancies, we must be contacted within 24 hours of delivery and you must keep all boxes and packaging material!!! All non-Epic Rod & Custom brand products are considered "special ordered items", therefore non-refundable and non-returnable.

Please contact us before returning any products: 403-276-1101, or email sales@epiccustoms.ca.

Damaged or missing parts

If you receive your order with parts missing or the package/product is damaged, please take the following steps to insure your eligibility for a replacement:

  1. If the delivery driver is still present, have him report on his/her computer that the package is damaged/shorted.

  2. DO NOT throw away anything!  Boxes, packing material, etc.  Save it all just in case a UPS rep needs to come out and inspect it.

  3. You must call and notify us within 24 hours or a damage claim cannot be filed. (559) 486-5444 Mon-Fri 8-5pm PST.

 

PLEASE NOTE: Shipping damage is not a “warranty issue”.  Items that are damaged in shipping do not have a valid warranty, and a damage claim must be filed within 24 hours to be eligible to receive a replacement.

shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. 

International Customers: Epic Rod & Custom is not responsible for any taxes and duty charges. These fees are from your government not Epic Rod & Custom. All orders are double checked for accuracy and quantities prior to shipping, so if there is any discrepancies, we must be contacted within 24 hours of delivery and you must keep all boxes and packaging material! All orders are shipped prepaid only. Shipping carriers will vary (UPS, DHL, USPS or freight).

Please contact us before returning any products: 403-276-1101, or email sales@epiccustoms.ca.

If you have discrepancies with your shipment please contact us: 403-276-1101, or email sales@epiccustoms.ca.

© 2019 Epic Rod & Custom  •  All Rights Reserved